Frequently Asked Questions

We're here to help you figure out the answers your vajén may have.

How can I contact Customer Service?

If you have any questions about our products or your order, you can send an email to hello@lavajenco.com. We will do our best to get back to you within 48 hours (please expect a delayed response on weekends and holidays).

When will my order ship?

Each order is handmade with cruelty-free, plant-based ingredients. Thus, processing times are in place for all orders. You’ll get a shipment notification email with a tracking once your package has been shipped.

4-7 Day Shipping - *Processing days do not include weekends or holidays.*

 

What is your return policy?

We are confident that La Vajén products will satisfy your every wellness need! If for any reason you feel the need to return unused products please contact us at hello@lavajenco.com. If you feel your used product(s) is not up to standard, please reach out to us for further assistance.

 

Shipping and Delivery

We ship through standard carriers like USPS, UPS and Fedex. After ensuring that the carrier has the correct order for shipment, we are not responsible for delivery issues that are beyond our control and/or are the responsibility of the carrier, including but not limited to: Incorrect address; lost, stolen, held or damaged packages; and other carrier errors. 

Are your products safe?

La Vajén products have been safety tested. La Vajén products are made from 100% natural ingredients. That being said, if you experience irritation discontinue use, and of course consult your doctor regarding your specific situation and are not tested on animals. We are 100% cruelty free!

Do you ship to countries outside of the United States?

Yes, we believe that women everywhere should have an opportunity to get their hands on La Vajén products. There is a $30 shipping fee for all international orders.

Where are your products manufactured?

All of our products are manufactured on the beautiful island of St.Thomas, United States Virgin Islands.

How can I find La Vajén on social media?

 All our social media pages are @LaVajenCo You can find us on Instagram, Facebook, & Twitter.